Returns & Exchanges Policy

At CostumeBox, we want you to be thrilled with your outfit, so we offer a hassle-free 100-day return policy for items in original, unworn condition. Whether the fit isn't right or you've changed your mind, our simple return process ensures you can shop with total confidence.

Return Process

• 1.
  Initiate Your Return

  Log into our online returns portal using your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Place the items in their original packaging, ensuring all tags, accessories, and branded inserts are included and undamaged.

• 3.
  Affix Shipping Label

  Download and print your prepaid shipping label from the portal, then securely attach it to the outside of your return parcel.

• 4.
  Drop Off and Refund

  Drop your package at any authorized shipping location; once received and inspected, we will process your refund or store credit within 48 hours.