Frequently Asked Questions
Everything you need to know about your CostumeBox order, shipping, and returns.
How do I ensure I choose the right size for my costume?
Each product page features a detailed 'Size Chart' specific to that brand. We recommend measuring yourself and comparing it to the chart, as costume sizing often differs from standard everyday clothing.
What is your return policy for costumes and accessories?
We offer a 30-day return policy for most items in original, unworn condition with packaging intact. Please note that for hygiene reasons, items like wigs, hosiery, and makeup cannot be returned once opened.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express options are available for last-minute party needs. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer group discounts for large parties or events?
Yes, we offer special pricing for bulk orders of 10 or more of the same item. Please contact our customer service team before placing your order to receive a custom quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' services like Afterpay and Klarna for your convenience.
Are your costumes high-quality or just for one-time use?
We curate a range of products from budget-friendly options for single events to high-end 'Grand Heritage' collector sets designed for repeated use and professional cosplay.